h786 Privacy Policy

1. Data Controller

h786 ("h786", "we", "us", "our") operates the online casino and sports betting platform accessible at h786.club and through the h786 mobile application. h786 acts as the data controller in respect of all personal data processed in connection with user accounts and platform activity. For all data-related enquiries, users may contact h786 at the support email address set out in Section 13 of this Policy.

By registering an account on h786, or by continuing to use the h786 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and processing of your personal data as described herein.

2. Data We Collect

h786 collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification details (Pakistani CNIC number and CNIC image, front and back).
• Contact Data: Registered email address, Pakistani mobile phone number (03xx or +92 format), and correspondence address where provided.
• Financial Data: Mobile wallet identifiers (JazzCash, Easypaisa), bank account details (HBL, UBL, Meezan Bank, Bank Alfalah or other bank where provided), transaction history, deposit amounts and withdrawal requests.
• Technical Data: IP address, device type and operating system, browser type and version, session identifiers, login timestamps and approximate geolocation (country/city level).
• Usage Data: Games played, bets placed, wagering history, bonus interactions, and session duration data.
• KYC Documentation: Copies of identity documents, selfie photographs, and proof of payment method as submitted during the KYC verification process.
• Communications Data: Records of live chat sessions, support ticket exchanges and email correspondence with h786.

h786 does not collect special category data (such as biometric data used for identification) unless explicitly required for KYC or fraud prevention purposes and disclosed to the user at the time of collection.

3. How Data Is Collected

h786 collects personal data through the following channels:

• Direct submission: Data you provide when registering an h786 account, completing KYC, making a deposit or withdrawal, or contacting h786 support.
• Automated technical collection: Cookies, session tracking and server logs automatically capture technical and usage data when you access the h786 platform via browser or mobile application.
• Third-party payment processors: When you initiate a transaction via JazzCash, Easypaisa or a Pakistani bank, the relevant payment provider shares transaction confirmation data with h786 to credit or debit your account balance.
• Identity verification services: h786 may use third-party KYC verification services to cross-check identity documents. These services process your data on behalf of h786 as data processors under contractual obligations.
• Fraud prevention services: h786 uses automated and manual fraud detection tools that analyse transaction patterns and device fingerprints to identify suspicious activity.

4. Purposes of Processing

h786 processes your personal data for the following purposes:

• Registering and maintaining your h786 account, including verifying your identity and eligibility to use the platform.
• Processing deposits and withdrawals in PKR via your chosen payment method.
• Providing casino games, sportsbook markets and other platform features, and personalising your experience based on usage history.
• Administering bonuses, VIP tier progression, cashback and promotional offers.
• Conducting KYC and anti-money laundering checks as required by h786's compliance programme.
• Detecting and preventing fraud, abuse, multi-accounting and other prohibited conduct under h786's Terms & Conditions.
• Providing customer support and resolving disputes.
• Complying with responsible gaming obligations, including processing self-exclusion and deposit limit requests.
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about h786 offers.
• Improving the h786 platform through analysis of aggregate usage data.

5. Legal Basis for Processing

h786 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services described in h786's Terms & Conditions, including account management, payment processing and game provision.
• Legal obligation: Processing required to comply with applicable anti-money laundering, fraud prevention and identity verification obligations.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring and service improvement, where h786's legitimate interests are not overridden by your data protection rights.
• Consent: Promotional email and SMS communications where you have opted in. You may withdraw consent at any time by contacting h786 support or using the unsubscribe mechanism in promotional communications.

6. Data Sharing

h786 does not sell or rent your personal data to third parties for their own marketing purposes. h786 may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency processing services receive the minimum data necessary to execute payment transactions.
• KYC and identity verification providers: Third-party services engaged by h786 to verify CNIC documents and conduct identity checks process data as data processors under contractual data protection obligations.
• Game software providers: Casino game providers (such as JILI, Pragmatic Play, Evolution Gaming) receive anonymised or pseudonymised session data required to operate their games. No identity data is passed to game providers unless required for dispute resolution.
• Fraud prevention and security services: Automated fraud detection tools process technical and transactional data under h786's supervision.
• Legal and regulatory authorities: h786 will disclose user data to law enforcement or regulatory bodies where required by applicable law or court order, or where h786 is under a legal obligation to report suspected financial crime.

Where data is transferred to third-party processors, h786 requires such processors to implement appropriate technical and organisational security measures and to process data only on h786's documented instructions.

7. Data Retention

h786 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data is retained for the duration of your h786 account plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC documents are retained for a minimum of five (5) years following account closure.
• Transaction records are retained for a minimum of five (5) years.
• Live chat and support correspondence is retained for a minimum of two (2) years.
• Technical log data (IP logs, session identifiers) is retained for a maximum of thirteen (13) months unless retained longer for active fraud investigation purposes.

Upon expiry of the applicable retention period, h786 will securely delete or anonymise your personal data. Anonymised, aggregated data (with no ability to re-identify individuals) may be retained indefinitely for analytical purposes.

8. Data Security

h786 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the h786 platform.
• Encrypted storage of sensitive account data and KYC documents.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security assessments and vulnerability testing of the h786 platform infrastructure.
• Two-factor authentication available for user accounts to reduce the risk of unauthorised access.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, h786 will notify affected users in accordance with its breach response procedures. Users are encouraged to enable 2FA on their h786 accounts and to use unique, strong passwords not reused across other services.

9. Cookies and Tracking Technologies

h786 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help h786 recognise returning users, maintain session state (keeping you logged in to your h786 account), and collect anonymous usage statistics used to improve the platform.

The following categories of cookies are used on h786:

• Strictly necessary cookies: Required for the h786 platform to function. These include session authentication cookies without which the login system cannot operate. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language, currency display and notification settings across sessions.
• Analytics cookies: Collect aggregated, anonymised data on how users navigate the h786 platform. This data is used internally to identify performance bottlenecks and improve the user experience.

Most browsers allow you to control cookie settings through their privacy or settings menus. Disabling strictly necessary cookies will prevent you from logging in to your h786 account. h786 does not use third-party advertising or retargeting cookies.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by h786:

• Right of access: You may request a copy of the personal data h786 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. For name or date of birth corrections, documentary evidence may be required.
• Right to erasure: You may request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to h786's legal retention obligations (including anti-money laundering record-keeping requirements which take precedence).
• Right to restriction: You may request that h786 restrict processing of your data in certain circumstances, such as during an investigation of a data accuracy complaint.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to h786.
• Right to withdraw consent: Where processing is based on your consent (such as promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact h786 support. h786 will respond within 30 days. Identity verification may be required before processing data subject requests.

11. Minors

The h786 platform is strictly for adults aged 18 and above. h786 does not knowingly collect personal data from persons under 18. If h786 becomes aware that a minor has registered an account or submitted personal data, that account will be immediately closed, all personal data will be deleted, and any deposits will be refunded to the originating payment method. Parents or guardians who believe a minor has registered on h786 should contact support immediately.

12. Changes to This Privacy Policy

h786 may update this Privacy Policy from time to time to reflect changes in h786's data processing practices, platform features, or applicable legal requirements. The "Last updated" date at the top of this page indicates when the Policy was most recently revised. For material changes, h786 will notify registered users via their registered email address or via a prominent notice on the h786 platform prior to the changes taking effect. Continued use of h786 following notification of changes constitutes acceptance of the revised Policy.

13. Contact for Privacy Enquiries

For all privacy-related requests, data subject rights exercises, or concerns about h786's data practices, please contact h786 support via live chat (available 24/7) or by email at the address listed in the footer of this page. Please mark your enquiry clearly as a "Privacy" or "Data" request to ensure it is directed to the appropriate team. h786 aims to respond to all privacy-related enquiries within 30 calendar days of receipt.